Return policy

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At ADVERTISE with ME, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we are here to help.

Returns

You may request a return within 25 days of receiving your order.
To be eligible for a return:

• The item must be unused, unworn, and in its original condition

• The item must be in its original packaging

• Proof of purchase (receipt or order confirmation) is required

Certain items are not eligible for return, including:

• Perishable goods

• Personalized or custom-made items

• Digital products

• Items marked as “Final Sale”

Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

If approved:

• Refunds will be processed within 7 business days

• Refunds will be issued to the original payment method

Shipping fees are non-refundable, unless the return is due to an error on our part (wrong or defective item).

Exchanges

We only replace items if they are defective or damaged. If you need an exchange, please contact us before returning the item.

Return Shipping

Customers are responsible for return shipping costs unless the item received was incorrect or defective.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

How to Start a Return

To initiate a return, contact us at:
📧 admeonlineadvertisement@gmail.com
📞 +254 755885355

Please do not send items back without contacting us first.

Contact Information

Business Name: ADVERTISE with ME | Shop | SOKO MTAANI 
Website: advertisewithme.online
Email: admeonlineadvertisement@gmail.com
Phone: +254 755885355