Voices of the Locked Out & Locked Up: Kenyans Respond to PayPal's Fund Withholdings. paypal lacking transparency

Engaging Insights from Freelancers in Kenya

As a fellow freelancer in Kenya, I understand the unique challenges we face while navigating the global economy through online platforms. I have experienced the highs of delivering quality work and receiving payments from clients abroad, only to encounter the lows of seeing those payments stall in my PayPal account. Picture this: funds that should support our livelihoods instead vanish into the unknown, or our accounts get locked with little to no explanation. With allegations of these practices, we must ask ourselves: Is PayPal providing poor services to Kenyans just because they have no headquarters in Kenya?

The Problem: Funds Held, Accounts Limited, paypal lacking transparency

paypal lacking transparency.

Many Kenyan freelancers encounter a common issue: payments that arrive in PayPal can suddenly freeze. In fact, some reports indicate that up to 180 days may pass before these funds are released, often without any transparency regarding the reasons for this hold. One survey led by Kenyan entrepreneur Sam Gichuru revealed that 44.1% of respondents stated that over $5,000 was being withheld in their accounts.

Furthermore, if a PayPal account becomes permanently limited, withdrawal options shrink drastically. Users lose access to popular local options like Mpesa or Equity Bank, leaving them with the daunting option of linking to a U.S. bank account, which not all freelancers possess.

This scenario paints a troubling picture of PayPal's reliability for Kenyan freelancers who depend on these funds for their livelihoods.

The Impact on Freelancers

The ramifications are serious. When payments are delayed or withheld, freelancers face not just financial strain but emotional distress. With many juggling multiple projects, unexpected payment issues can halt their progress entirely.

For instance, imagine a graphic designer who has been waiting for a significant payment to cover essentials like rent and groceries. When their funds are locked away, not only does it create a financial gap, but it adds stress that can affect their productivity and creativity.

Also, with no local support office to address concerns, many freelancers report feeling abandoned. When an account issue emerges, seeking help from a global entity can often lead to frustrating experiences.

Why PayPal Should Set Up Local Support in Kenya

PayPal needs to establish a local support office in Kenya — and here’s why. Thousands of Kenyans use PayPal daily for freelancing, business, and global trade, yet when problems arise, there’s nowhere to go for real help. Emails and bots can’t solve urgent issues like frozen funds or account limits that affect people’s livelihoods.

A local PayPal support centre would build trust, improve service response, and give Kenyan users a fair chance to resolve issues fast. It would also show that PayPal truly values one of Africa’s most active online economies — not just our transactions, but our people.

A Call for Action: Let’s Make Our Voices Heard

Fellow Kenyans, this story is not mine alone — it’s ours. Too many hardworking freelancers, creators, and online entrepreneurs have suffered in silence while their hard-earned money sits frozen behind a faceless wall. We’ve been patient, polite, and hopeful for change — but silence has never fixed a broken system.

So today, I’m asking you: share your experience in the comment section below. Have you ever had your PayPal account limited? Were your funds held without explanation? Did PayPal’s support leave you without answers?

Your voice matters. Every story shared becomes part of the evidence that Kenyans deserve fair treatment, transparency, and real accountability. Let’s raise our voices together and remind PayPal — and every global platform that profits from our hard work — that Kenyan freelancers are not invisible.

If you believe it’s time for PayPal to fix its system in Kenya, drop your comment below and call for change. Let’s make noise until they listen.

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